Frequently asked questions

How long will my order take?

Orders ship within 1–3 business days. Parcels then take about 2–7 business days, and freight about 7–15 business days. See Shipping & delivery for details.

Do you ship outside the contiguous US?

Not yet. We ship to the 48 contiguous states only, and not to PO boxes or military addresses.

Will the delivery driver bring my sofa inside?

Freight delivery is curbside, so the driver leaves the item at your door, porch or garage. Carrying it inside, assembly and packaging removal are not included.

Does my furniture need assembly?

Most chairs, tables and cabinets need simple assembly, such as attaching legs. Instructions and the tools you need come in the box. The product page tells you when assembly is required.

Can I change or cancel my order?

Yes, until it ships. Email hello@fayreliving.com with your order number as soon as you can.

What if my order arrives damaged?

Email us within 48 hours of delivery with photos of the damage and the box. We will send parts, a replacement or a refund.

How do I care for solid wood?

Dust with a soft dry cloth, wipe spills straight away and keep furniture away from radiators and direct sun. Our guide Caring for oiled wood has more detail.

Which payment methods do you accept?

Major credit and debit cards, Apple Pay and Google Pay, all processed securely by Stripe. We never see or store your card number.