Shipping & delivery

Where we ship

We deliver to street addresses in the 48 contiguous United States. We cannot ship to Alaska, Hawaii, Puerto Rico, US territories, PO boxes or APO/FPO military addresses.

Shipping cost

Shipping is free on orders over $99. Smaller orders pay a flat $15 shipping fee, shown at checkout before you pay.

When your order ships

Orders leave our US warehouse within 1–3 business days. The warehouse does not ship on weekends or US federal holidays, so orders placed then ship on the next business day. You get an email with a tracking number when your order ships.

Delivery times

Parcels travel by ground carriers such as UPS, FedEx, USPS or OnTrac and usually arrive 2–7 business days after they ship.

Large or heavy pieces, such as sofas, dining tables and cabinets, travel by freight truck (LTL). Freight usually arrives 7–15 business days after it ships. Business addresses are often faster than homes.

Freight delivery day

The freight carrier calls, texts or emails you to book a delivery window, so please give a phone number you answer. Freight delivery is curbside: the driver leaves the item at the nearest dry spot outside, such as your porch, garage or building lobby. An adult needs to sign for it. Carrying items inside, upstairs, assembly and packaging removal are not included.

If the carrier cannot reach you to book a window, delivery can be delayed. Missed or refused deliveries may be charged a redelivery fee.

Checking your delivery

Please inspect every box before you sign. If a box is visibly crushed, torn or wet, note it on the delivery receipt or refuse that box, and take photos. Report any damage to us within 48 hours of delivery (see Returns & refunds).

Address changes

Email hello@fayreliving.com as soon as possible if you need to change your address. We can usually update it before the order ships. After it ships we will try to reroute it with the carrier, but this is not always possible and may cost extra.

Tracking problems

If tracking has not moved for 5 business days, or shows delivered but you cannot find the package, email us with your order number. Check with neighbours and your building's mail room first; carriers sometimes leave packages in a lobby or common area.